Order Placement

We’re here to support you with anything from tracking your order to handling returns and answering questions about your Novsend shopping experience.

1. Do I need an account to place an order?

No, you can complete your purchase as a guest by providing your email and accurate shipping details. All order confirmations and tracking updates will be sent to the email you provide at checkout.

However, creating a Novsend account comes with added benefits:

  • Easily track and manage your orders.
  • Save your shipping and contact information for faster future checkouts.
  • Access your order history anytime.
  • Receive early access to special promotions and exclusive deals.
2. Is there a cost to create an account?

No, signing up for a Novsend account is completely free and there are no hidden charges.

3. How can I check my order status?

You can track your order using your order number or tracking number via our website. If you’ve created an account, simply log in to view your order history and status. You’ll also receive updates via email as your order progresses through each stage of fulfillment and shipping.

4. How do I return or exchange an item?

We accept returns for defective products and offer exchanges where applicable. If you made your purchase through novsend.com, you can initiate the process via your order history or by contacting our customer service team.

Please note that some items—such as limited promotions or seasonal goods—may have special return guidelines. For full information, refer to our Returns & Exchange Policy.

Payment

If you have questions regarding your payment method or encounter issues at checkout, check the common answers below.

1. What payment methods and currencies do you accept?

We currently accept:

  • Major credit and debit cards: Visa, MasterCard, American Express, Discover
  • PayPal: Use your PayPal account for a fast and secure checkout experience
  • All payments are processed in U.S. dollars (USD)

If your bank account is in a different currency, the final charge may vary slightly due to current exchange rates or bank fees. Please consult your bank for details.

2. Will my card be charged immediately?

Yes. Once your order is submitted and verified, your payment will be processed right away. Depending on your bank, it might initially appear as “pending” before being finalized.

3. What should I do if my payment is declined?

If your transaction doesn’t go through, try the following:

  • Check that your card details are correct and your account has sufficient funds.
  • Make sure your card hasn’t expired.
  • Some banks block unfamiliar online purchases for security reasons.
  • Try again after a short wait or use another payment method.
  • Contact your bank for additional help.

If the issue persists, please get in touch with our support team.

4. Why is my payment showing as “Pending”?

A pending status typically means your bank has authorized the charge but hasn't finalized it yet. This is normal and usually clears up within a few business days. If it remains pending longer than expected, reach out to your bank for clarification or to release the funds.

Still Need Help?

If you didn’t find the answer you were looking for, we’re happy to assist you directly.

We’re always here to help and will respond to your inquiries as quickly as possible.