At Novsend, operated by Stertura Venling LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect through our website, how we use it, how we may share it, and the measures we take to safeguard it. By using our website, you agree to the terms outlined below. If you do not accept this policy, please refrain from using our site.

1. Information We Collect

We may collect the following types of information when you visit or interact with our website:

  • Personal Details: Including your name, email address, shipping address, billing address, and other contact information provided during checkout or account creation.
  • Payment Information: Such as credit card or other payment method details. You confirm that the information you provide is accurate and that you are authorized to use it.
  • Device & Usage Data: Including your IP address, browser type, operating system, and information about how you interact with our website.

When you provide personal information to place an order, create an account, or request support, we consider this your consent for us to use your information for that specific purpose. For secondary purposes, such as marketing, we will request your explicit consent or provide a clear opportunity to opt out.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support and respond to inquiries
  • Send transactional emails such as order confirmations and shipping updates
  • Improve our website and user experience
  • Conduct analytics and performance tracking
  • Send promotional emails (with your consent)
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with trusted third-party providers who assist in operating our website or fulfilling services—such as payment processors and delivery services. These partners are required to maintain the confidentiality of your information.

We may also disclose information when legally required or to protect our rights, customers, or others.

4. Third-Party Services

Our website may use third-party services for payment processing, analytics, and marketing. These services may collect and store data to perform tasks on our behalf.

Please review their respective privacy policies for how they manage your data. Some third-party services may operate in jurisdictions different from yours or ours. If you proceed with a transaction involving a third-party provider, your information may be subject to that jurisdiction’s laws.

We are not responsible for the privacy practices of third-party websites or applications linked to our site. We encourage you to read their policies.

5. Data Protection

We take industry-standard precautions to protect your personal data from loss, misuse, unauthorized access, disclosure, or alteration.

Payment information is encrypted using SSL technology and stored securely with AES-256 encryption. While no system can guarantee 100% security, we follow best practices to keep your information safe.

6. Data Storage

Your personal information may be processed and stored at our offices or with third-party providers, including data centers located outside your home country. By using our website, you consent to this data transfer and processing arrangement.

7. Data Retention

We retain your information as long as necessary to provide services and comply with legal obligations. Once your account is closed or the data is no longer needed, we securely delete or anonymize it, unless longer retention is required by law.

8. Cookies & Tracking Technologies

We use cookies to improve your browsing experience, analyze traffic, and personalize content. Cookies store small pieces of information on your device that help recognize returning users and track activity.

You can control or disable cookies in your browser settings, but some site features may not work properly if cookies are disabled.

We may also use cookies from third parties like Google or Meta for analytics and advertising purposes.

9. Managing Your Information

You may access, update, or delete your account information at any time by logging into your profile or contacting us directly. Upon request, we will delete your data from our active systems, subject to any legal obligations to retain certain information.

10. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will take effect immediately upon posting on this page. Continued use of the site constitutes acceptance of the updated policy.

We recommend reviewing this page regularly to stay informed of any updates.

11. Contact Us

For any privacy-related questions, concerns, or data access requests, please contact us: